Click any question to expand the answer.
What is your phone number?+
We're lucky to receive many enquiries a day, so we ask that you please contact us via email at
hello@chitchaatco.com – this is the best and quickest way to get in touch. We promise to get back to you as soon as possible. Our contact number is provided on request by email or once a booking is confirmed.
How do I secure my event date?+
Email us at hello@chitchaatco.com with your event date, time, location, chosen package and estimated guest numbers. We'll send an invoice for a 10% non-refundable deposit – once paid, your booking is confirmed. Final guest numbers and menu selections are due 10–14 days before the event.
What payment methods do you accept?+
Bank transfer (with screenshot confirmation), credit-card payments via QuickBooks, and cash. Once you pay the deposit, either send us the bank-transfer screenshot or wait for the QuickBooks notification to confirm your payment.
Can I make changes to my guest numbers or menu after booking?+
Yes. You may adjust guest numbers or menu choices up to 10 days before your event without penalty. Any changes after that window may incur additional charges due to ingredient and staffing commitments.
Do you cater for dietary requirements or allergies?+
Absolutely. We offer halal-friendly, vegetarian, vegan and gluten-free options across our entire menu, plus pre-curated Dietary Boxes. Please outline any special dietary needs when you confirm final numbers so we can accommodate them seamlessly.
Does the food go cold with the grazing table?+
Our grazing items are designed to be enjoyed at room temperature and hold well over time. Everything is carefully selected to stay fresh, delicious and visually stunning throughout your event. Items that need to stay warm (curries, biryani, hot trays) are served in chafing dishes with fuel.
What's included in your setup and styling service?+
Our full setup includes tables, linens, disposable bamboo plates, cutlery, napkins and basic décor. Grazing tables and live stations come with our signature styling elements and all necessary equipment. Premium setups include heat lamps, floral arrangements and styled menu stands.
Do you handle cleanup and pack-up?+
For public-venue events, we return immediately after service to collect chafing dishes and equipment. For home events, we'll arrange a pickup day within the week – customers are asked to rinse and bundle platters in preparation for collection.
How far do you deliver, and what are the delivery fees?+
We deliver across Sydney (within 30km of Westmead for Box Catering). Pickup from Westmead is also available. Delivery and pickup minimum spends vary by catering style – details are in each section of the menu.
Can you cater small gatherings or office lunches?+
Yes. Our pickup/delivery box-and-tray options start from smaller minimum spends and are perfect for home gatherings, office meetings or casual get-togethers. Just let us know your guest count and preferred style.
What do I need to provide at the venue?+
For live-cooking stations, we require two powerpoints, basic bench space, rubbish bins for guests and adequate lighting for evening events. For grazing, we need a table of at least 2m (or you can add our trestle table as a paid add-on). Rain covers can be arranged on request.
Can I add hot-food trays or extras to a grazing table?+
Yes – optional hot-tray add-ons (curries, biryanis, noodles) and additional sweet-bite selections can be included. Just choose your add-ons when confirming final details.
What is your cancellation policy?+
Your 10% deposit is non-refundable. If you cancel more than 14 days before the event, no further charges apply. Cancellations within 14 days may incur partial charges to cover committed costs.
Can I mix and match live stations, grazing tables and Cumin & Co packages?+
Yes. For events of 50+ guests, we can combine live stations, grazing tables and Cumin & Co-style buffets into one seamless experience. Have a look at our Premium Event Catering section, or email us for a bespoke quote.
How far in advance should I book?+
Two weeks is ideal for events, 48 hours for small box orders. Weddings and large premium events: 2–6 months recommended.
Is all the meat halal?+
Yes – all meat is halal-friendly across our entire menu.
